frequently asked questions


At Safatel we offer FREE standard shipping Australia wide with any purchase. You can expect your item to be shipped within 24 hours of placing your order. Delivery times may vary dependent on delivery location. Allow 3-5 days. For Express Shipping needs, please contact us for a quote. For all International orders, please contact us direct for a quote on shipping costs.

secure and private

Safatel’s online checkout page is highly secure, and protected by a state of the art SSL certificate ensuring your personal and financial details are safe. Please read our Privacy Policy.


You don’t have to have a PayPal account to pay via this method. It is also the easiest and quickest way to pay for your purchase. All products that are purchased via our website and processed with PayPal’s certified secure checkout, ensures online security and your financial details stay encrypted and protected.

direct bank transfer

We welcome direct bank transfers as method of payment. It’s easy and simple. Once you have finished shopping online with Safatel, simply choose your payment method from the options provided at check out. Upon receipt of your payment, your order will proceed to dispatch for immediate shipment.

warranty and returns

Here at Safatel we proudly stand by our business telephones, phone systems and associated parts. We offer a 6 month warranty for all of our refurbished products; a 12 month warranty for all our new products; and a money back guarantee. Please see our Returns Policy for further details.

why refurbished over brand new?

All our products are professionally cleaned, refurbished and tested to ensure they are as good as new – the only difference you’ll notice is the remarkably affordable price. In fact, buying second hand can save you up to 80 per cent on buying brand new! We are happy to provide obligation free quotes on any new items you would prefer to purchase.

how to recycle your used office phones and systems

An easy option in meeting your environmental obligations is to contact us for a competitive buy back offer and reduce e-waste landfill.

If your business has replaced their telecommunications systems, contact us and receive cash back upon the collection of any superseded but working telecom equipment you wish to get rid of. From business phones to associated parts, Safatel recycles and refurbishes all used, working telecommunications equipment to resell, and provides you with the financial return as thanks. Located on the Sunshine Coast, Gold Coast and Brisbane, Safatel also conducts regular collections nationwide, meaning we do all the work – you make the call and we’ll collect and pay you for the product!

Please see our Recycle page for further details.

why safatel?

At Safatel, we offer the biggest brand names for the lowest prices, along with free shipping on all orders across Australia.

As a proudly Australian-owned, family business, the Safatel team pride themselves on offering the highest standard of brand new and refurbished telecommunications products, with exceptional customer service in the industry, going above and beyond to provide their customers with reliable and long-lasting telecommunication solutions for their business.

We go the extra mile for our valued customers with our diligence, reliability, and professionalism. In fact, in a modern world we’ve built a reputation of “old school” values of honesty, hard work and friendly service. Safatel is the smart choice for business owners, IT managers and industry technicians looking for affordable and reliable telecommunications equipment for their business and client needs.

We stock an impressive range of products and brands for you to choose from, but if the product you need isn’t in stock, we’ll happily go out of our way to source it for you.